FAQs

Do you ship Worldwide?

Yes, we ship to most countries worldwide!

 

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 

How long will my order take to deliver?

Your order should take between 1 and 2 business days to process, and  8 - 15 business days to arrive at your doorstep. However, due to shipping  delays, weather, your location, or other issues, orders may be delayed beyond 10 business days. The Backpack Hub is not responsible for delays in shipping. Please use the tracking number we provide you, or the Contact Us form to get up to date info on the location of your package.

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

 

What are my payment options?

We accept payments by Paypal, Visa, MasterCard, Discover, and American Express.

 

 What are my delivery options?

We currently only offer one standard shipping option, which is free.

 

How secure is your site?

The Backpack Hub processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the tracking number provided in the confirmation email sent to you after your order. We also have a link to our Order Tracking page on our Home Page.

 

When will I receive my parcel?

Once your order is trackable, it will take between 8 – 12 business days to be delivered. Depending on different country’s custom restrictions, this process may take longer or shorter.

 

Can I return or exchange an item?

We offer a 15 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

 

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 15 days of receiving your parcel) via ‘Contact Us’ on our website.